Streamlining Aircraft Operations and Maintenance with a Multitenant Web Application

about the project

The objective was to evaluate and develop the flight activity maintenance application and recommend a cost-effective course of action to ensure that the application can continue to support not just the current business needs but most importantly be scalable and more secure as its capabilities are enhanced to respond to future business requirements.

About the Client

A leading US-based Commercial Aviation Services provider specializing in line maintenance, de-icing, and ground handling services for airlines. They also offer comprehensive maintenance solutions including oiling, servicing, sourcing tools and manpower, equipment storage, defect rectification, and efficient resolution of technical issues.

Industry type


project Duration

8 Months


Product Engineering, Cloud & DevOps, Quality Assurance

tech stack

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Client Requirements

  • Upgrade from single-tenant to multitenant architecture: Enable managing operations across multiple regions/locations.
  • Technician Management: Manage technicians, assign duties, and track working hours.
  • Single Sign-On (SSO) Integration: Allow seamless access to various systems with a single login.
  • Maintenance Tracking: Track services performed on aircraft during maintenance cycles.
  • Ticket Management: Handle on-call requests for services like de-icing and ground handling efficiently.
  • Schedule Management: Add flight schedules and assign activities to technicians.
  • Tool Management: Track tool usage and billing rates for accurate invoicing.
  • Comprehensive Reporting: Generate reports on aircraft maintenance activities, technician hours, billing, region-wise performance, tool usage, etc.
  • Document Management: Securely store and access historical documents related to aircraft and maintenance activities.

How We Made It Happen

We worked on below listed approach

  • Detailed analysis of existing processes and workflows.
  • Collaborative consultation with client stakeholders to define user roles and access permissions.
  • Agile development methodology for iterative delivery and feedback incorporation.
  • Security-focused development practices to ensure data integrity and access control.

and successfully implemented the technical solution as below

  • Multitenant Architecture: Built on Laravel framework and MySQL database, the platform caters to multiple regions with independent data and operational control.
  • User Roles and Permissions: Five distinct user roles (Manager, Admin, Super Admin, Lead Mechanic, Mechanic) grant granular access to relevant features and data.
  • Region and Technician Management: Regions can be added, managed, and linked to technicians for efficient assignment of duties and task visibility.
  • Scheduled Activities Dashboard: Daily scheduled aircraft services are displayed visually, enhancing operational awareness and technician task clarity.
  • Tools Management: A dedicated module tracks tool usage, including time and date, by technicians, enabling accurate billing and inventory control.
  • Ticket Management System: A real-time ticket system handles on-call requests for immediate services like de-icing and ground handling, ensuring prompt response and resource allocation.
  • Comprehensive Reports: A suite of reports provides insights into aircraft maintenance activities, technician performance, billing details, region-wise performance, tool usage, and historical data access.
  • Invoice Generation: Generated invoice data in a specific format integrates seamlessly with the client’s payroll system for efficient invoice generation and customer billing.

How Invezza Made a Difference

  • Enhanced Operational Efficiency: Multitenant architecture and regional management streamlined operations, enabling efficient service delivery across diverse locations.
  • Improved Technician Productivity: Clear tasks and schedule visibility through the dashboard boosted technician productivity and job satisfaction.
  • Accurate Billing and Revenue Management: Precise tool usage tracking and invoice generation data ensured accurate billing and maximized revenue opportunities.
  • Data-Driven Decision Making: Comprehensive reports empowered management with invaluable insights for optimizing resource allocation, improving service quality, and driving strategic decision-making.
  • Increased Customer Satisfaction: Enhanced operational efficiency and responsiveness to customer needs translated to improved customer satisfaction and loyalty.

This case study of Invezza effectively showcases how a multitenant web application can revolutionize aircraft operations and maintenance, significantly benefiting Commercial Aviation Services providers.

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